Working for John Lewis, Alison had a reputation for developing and leading empowered, motivated and happy teams, and for delivering commercial success through outstanding customer service across a wide range of merchandise groups. For the last few years ahead of her retirement Alison, as part of the Divisional Customer Service Steering Group, developed and delivered a strategy to ensure customers received a consistently outstanding experience, regardless of how they chose to engage with the business be that in person, online or by telephone, recognising the importance that good service has in building trust. During this period John Lewis received many accolades for outstanding customer service.
Before becoming a Trustee, Alison was a Governor at Bluecoat Primary Academy, being Chair for two years.
